Customer Success Manager - Onboarding (M/F)

Social network you want to login/join with: col-narrow-left Client: WEAVY CONSULTING Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 309009038376225996833712 Job Views: 3 Posted: 25.04.2025 Expiry Date: 09.06.2025 col-wide Job Description: Our client is a rapidly growing company in the financial technology sector, providing innovative solutions for cash flow management and forecasting to SMBs and mid-market companies . With a dynamic team and strong expansion across Europe, the company is committed to reshaping financial management for businesses, offering accessible and efficient tools. ? RECRUITMENT CONTEXT : Due to rapid growth and an expanding customer base, our client is seeking a Customer Success Manager to join their team and help drive customer success. This role offers an exciting opportunity to be part of a fast-growing company with a focus on delivering exceptional service. ? ROLE AND RESPONSIBILITIES : As a Customer Success Manager , you will be responsible for: • Managing a client portfolio and ensuring satisfaction. • Responding to client inquiries via chat, email, and phone. • Onboarding new clients and providing training. • Understanding clients’ needs and offering tailored solutions. • Building strong relationships with users and decision-makers. • Implementing retention strategies to minimize attrition. • Identifying upsell and cross-sell opportunities to grow accounts. • Providing feedback to the product team for continuous improvement. • Maintaining a high customer satisfaction (NPS). • Improving internal processes and best practices. ?? PROFILE SOUGHT : • Languages : Native or fluent in Italian , with full professional proficiency in English . • Experience : Proven interest or experience in customer relationship management , required in a SaaS environment or in banking/finance . Junior profiles with a strong desire to learn and grow in a customer success role are welcome. • Skills: Strong problem-solving mindset, excellent verbal and written communication skills, highly organized with the ability to manage large amounts of information efficiently over time, passionate about delivering exceptional customer experiences with a proactive approach , strong team spirit and enthusiasm . ? SALARY AND BENEFITS : • Salary : €30,000 annually, with 15% commission based on performance (objectives: number of onboardings per month, conversion rates, upselling). • Additional Benefits : Meal vouchers, annual gift, vacation days increasing with seniority, career development opportunities, remote work with flexible options during summer and winter holidays. RECRUITMENT PROCESS : • Phone call with Weavy. • Interview with the Onboarding Team Leader. J-18808-Ljbffr

Location: provincia-di-varese, IT

Posted Date: 6/7/2025