KYC Team Manager

Project information: Industry: banking Location: Warsaw - remote Rate: up to 180 pln/h net VAT, B2B Project languages: English Summary: The KYC Team Manager is responsible for leading a team of analysts focused on transaction monitoring and customer due diligence in compliance with regulatory requirements. Main Responsibilities: Manage, support, and supervise a team of up to 60 KYC Analysts. Ensure timely and accurate review of transaction monitoring alerts and KYC customer profiles. Monitor team performance against KPIs and SLAs while providing regular reporting and feedback. Support onboarding, training, and continuous development of team members. Ensure adherence to internal policies, SOPs, and regulatory guidelines. Act as a point of escalation for complex or sensitive cases. Collaborate with senior stakeholders to ensure quality, consistency, and process improvements. Drive a culture of compliance, accountability, and continuous improvement. Key Requirements: Proven experience in managing or coordinating teams within KYC, AML, or financial crime compliance. Strong understanding of KYC processes, transaction monitoring, and regulatory frameworks. Ability to lead in a high-pressure, dynamic environment with frequent change. Excellent communication skills and stakeholder management. Strong analytical and organizational skills with attention to detail. Experience with performance metrics, quality controls, and reporting tools. Fluency in English (minimum B2 level). Nice to Have: Prior experience in large-scale operational teams. Experience in a financial institution or regulated environment. Knowledge of tools such as SharePoint, Excel, and case management systems. Experience in a project-based or transitional environment.

Location: Warszawa, PL

Posted Date: 6/6/2025