Customer Support Engineer

Job Description We are seeking a Customer Support Engineer to join our team for this opportunity out of Mexico! Job Summary: Provides technical support covering the full life cycle of client's products to external customers and partners. Diagnoses and debugs technically complex software in networked and virtualized environments. Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering. This will be a 24/7 rotation position. Customer Support experience Troubleshooting Windows endpoints and Windows Server MS Domain infrastructure, Active Directory, LDAP, DNS, Certificate services Solid understanding of network principles Desirable experience could include: Industry certifications such as Microsoft, VMWare, Citrix, AWS, ITIL, Cisco, CompTI Understanding of user authentication concepts and administration – Passthrough authentication, RDS session management, Kerberos, Biometrics, time-based tokens, proximity cards, RADIUS, SAML} Understanding/experience of Application and Desktop Virtualization, especially Citrix Experience in Healthcare

Location: México, MX

Posted Date: 6/6/2025