Customer Support Specialist (Hybrid)

GlobalLogic family Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment and be part of the forefront of digital transformation! We offer an opportunity to participate in creating market-defining products using the latest technologies with clients across all industries and sectors. GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options. About You: We're looking for a Customer Support Engineer to join our team in a hybrid role based in Guadalajara . You need to have have experience delivering exceptional technical support and troubleshooting in Windows environments , with a solid understanding of infrastructure components like Active Directory, DNS, and LDAP . You need to communicate effectively in English (French is a plus!). You have to enjoy working with complex issues in dynamic environments and are eager to grow into a subject matter expert. Responsibilities: You will provide full lifecycle technical support for our healthcare IT security platform, working closely with customers and partners to resolve technical issues via phone and email. You'll do troubleshoot and debug software in networked and virtualized environments , reproduce scenarios, and help identify product limitations or bugs. This role is part of a 24/7 rotation , so flexibility and time management are key. You'll work collaboratively with global teams, sharing knowledge and contributing to internal documentation while ensuring top-tier customer satisfaction. Job Qualifications: Must-Have: Proven experience in Windows troubleshooting (endpoints and servers) Strong knowledge of MS Domain infrastructure , Active Directory , LDAP , DNS , Certificate services Excellent English communication skills (written and spoken) Customer support experience in technical environments Good analytical and time management skills Nice-to-Have: Experience with VMware , Citrix , AWS , GoToMeeting Knowledge of authentication protocols (Kerberos, SAML, RADIUS, etc.) Familiarity with application/desktop virtualization and healthcare environments French language skills (B1 or higher) Industry certifications (Microsoft, Cisco, ITIL, CompTIA, etc.) About GlobalLogic: GlobalLogic is a Hitachi Group Company, leader in digital engineering. Based across 16 countries. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. Our Benefits 100% Nominal Major medical insurance & life insurance 30 days of Christmas bonus Saving fund 13% Food vouchers Restaurants vouchers & more…

Location: Guadalajara, MX

Posted Date: 6/6/2025