Customer Service & Logistics Coordinator

Client: Location: Job Category: Other Virtual job fairs - EU work permit required: Yes Job Reference: 4347610688672235520337116 Job Views: 1 Posted: 03.06.2025 Expiry Date: 18.07.2025 Job Description: We are working with a privately owned global beauty group which operates in the development, manufacturing, and distribution of fashion and celebrity-driven beauty brands across fragrances, skincare, makeup, hair, and body care. They are looking for a Customer Service and Logistics Coordinator for their office in Milan, Italy. In this role, you will be responsible for driving customer service excellence for the assigned customer portfolio in the respective territories. You will work closely with the sales, marketing, finance, logistics, supply chain, demand planning, and warehouse teams to ensure a smooth process from order to delivery and billing. KEY RESPONSIBILITIES: Manage communication with assigned customer accounts via email, Microsoft Teams, and phone. Serve as the primary contact for customer inquiries, ensuring timely responses. Oversee the entire order cycle, including entry, processing, tracking, and completion. Provide accurate information on order status, stock availability, and lead times. Generate and share customer-specific reports as needed. Maintain accurate customer data in systems and communications. Coordinate with supply chain and warehouse teams to ensure prompt order fulfillment and dispatch. Monitor delivery schedules and address delays proactively. Prepare and verify shipping documentation, including export paperwork, complying with market-specific regulations. QUALIFICATIONS AND SKILLS: 3-6 years of experience in logistics and customer service, especially with distributors and marketplaces. Bachelor's degree in business, logistics, supply chain, or related field is advantageous. Fluent in Italian and English. Experience with e-commerce channels and marketplaces is highly valuable. Strong problem-solving, communication, and customer-oriented skills. We seek someone with a positive attitude and willingness to learn, offering a dynamic environment with growth opportunities. Please note: If you are not a passport holder of the country for the vacancy, you may need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying. Applications must be submitted via the 'Apply now' button. Eurojobs.com is not responsible for external website content. J-18808-Ljbffr

Location: reggio-emilia, IT

Posted Date: 6/6/2025