Customer Support Specialist

Were looking for a Customer Support Specialist to join our team at iqbusiness insights ! If you enjoy helping people, solving problems, and working with systems and data, this could be the perfect role for you. In this role, youll support both internal teams and clients by setting up and managing projects on our research platform. Youll make sure everything runs smoothly, from creating new client accounts to checking surveys and ensuring data is accurate. What youll be doing: Support clients and team members: Help internal teams and external clients with their requests, answer questions, and solve problems. Set up and manage projects: Create projects on the platform, script surveys, test them, upload files, and keep an eye on progress. Troubleshoot issues: Spot and log any bugs or errors, and help get them fixed quickly. Handle admin tasks: Manage support tickets and complete regular day-to-day tasks. Ensure quality: Make sure everything is accurate and meets our standards. Keep learning: Grow your skills and share your knowledge with the team. What were looking for: Someone who can manage different tasks and work with various teams A strong communicator whos good with people A natural problem-solver who enjoys learning new tools and systems Detail-oriented and well-organised Able to work under pressure and meet deadlines A team player who can also work independently What youll need: Matric (required) At least 1 year of experience in customer support, technical support, research, IT, or project work Comfortable using Microsoft Office (Outlook, Excel, PowerPoint, Word, Teams) and Google Workspace Experience with HTML, CSS, or survey platforms is a plus Relevant certificates are an advantage Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID and qualification verification IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals

Location: Johannesburg, ZA

Posted Date: 6/3/2025