Site Operations Manager, Data Center

Direct message the job poster from Alibaba Cloud Alibaba Cloud Data Center is a global cloud computing infrastructure offering high-performance, available, and secure cloud services across 30 cloud regions and 89 availability zones through advanced technology and global deployment. Leveraging years of experience, Alibaba Cloud has innovated various technologies such as its in-house efficient Panama power supply and highly elastic cooling technology enabling nearby cooling, precise temperature control, and secure operations. The data center also employs intelligent O&M robots for around-the-clock maintenance and industry-leading immersive liquid cooling technology. Job Description 1. Manage Alibaba Singapore critical Data Center IT & Asset operations, involved in Data Center build-outs and scaling. 2. Responsible for the daily operation maintenance and service management of the computer room within the jurisdiction, balance the service quality, efficiency, cost and safety in combination with the actual situation of IDC, and continuously optimize and improve to support the business operations of the department; 3. Responsible for responding to and handling Ali IDC risk events and emergency fault handling, and realizing controllable operation risks such as IDC changes and faults; 4. Responsible for establishing efficient cooperative relations with local government departments and completing the compliance operation requirements assigned by government departments; 5. Undertake on-site technical support for business equipment, understand business needs and network structure, and promote the implementation of operation projects between teams; 6. Responsible for the talent echelon construction, capacity training, risk control, team culture construction, on-site operation and maintenance team management and assessment of the IDC on-site operation and maintenance team; 7. Technical leader managing team and consultants to implement the data center operations in normal and emergency situations. 8. Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs. 9. Coordinate external vendors, ensure the resource’s supply and delivery, match business’s growth. 10. Provide instructions to vendors, installation contractors and validate quality of vendor works on site. 11. Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s. 12. Respond on an as-needed basis to emergencies in regional Alibaba DCs, including traveling to site and to provide on-site support. Requirements: 1. Bachelor's degree in a business, engineering or computer science 2. 5 years experience in large global data center site operation 3. Functional knowledge of Data Center mechanical, electrical, and controls systems 4. Deep knowledge of information technology infrastructure domains such as computer server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices 5. Highly driven, self-managed individual. Greatly developed problem analysis and critical thinking experience. 6. Knowledge of data center construction procedure and capacity planning 7. Ability to travel domestically and internationally as needed (25% to 50% at times) 8. Must be familiar with Excel and PowerPoint 9. Bilingual in Mandarin Chinese is a plus Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Manufacturing, Engineering, and Management Industries Software Development, IT Services and IT Consulting, and Technology, Information and Internet Referrals increase your chances of interviewing at Alibaba Cloud by 2x Sign in to set job alerts for “Operations Manager” roles. Strategy and Operations Manager, Revenue Strategy and Operations Johor Baharu, Johore, Malaysia 3 hours ago Operations Manager (Telok Ayer) - $4500 to $5000 (Urgent) APAC Regional Performance & Logistics Hub Operations Manager Logistics Operations and Support Manager Franchise Operations Manager - International Senior Manager, Logistics & Supply Chain Management Operational Excellence Associate/Assistant Manager - Regional Logistics Senior Operation Manager (Aviation/ Defence manufacturing) Manager / Senior Manager (Operations and Procurement) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Singapore, SG

Posted Date: 6/3/2025