Desktop Support Analyst

Job Description Job Description We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English. Responsibilities: • Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution. • Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively. • Manage and maintain system configurations, ensuring optimal performance and user accessibility. • Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management. • Support mobile devices, including Android and Apple products, ensuring seamless functionality. • Collaborate with team members to implement and manage Cisco and Citrix technologies. • Perform regular maintenance and updates for Dell hardware and other computer systems. • Ensure proper documentation of support activities and resolutions for future reference. • Monitor and address system alerts to prevent potential disruptions. • Deliver excellent customer service while adhering to company standards and best practices. • Fluency in both Japanese and English, with strong communication skills. • Proven experience in desktop support, including troubleshooting hardware, software, and network issues. • Expertise in technologies such as Active Directory, Cisco, Citrix, and Dell systems. • Familiarity with Android and Apple devices, including configuration and maintenance. • Knowledge of backup technologies and configuration management processes. • Ability to deliver exceptional customer service in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Experience documenting technical solutions and maintaining organized records. Rates are open for discussion per market price*

Location: Mountain View, AR, US

Posted Date: 6/1/2025