Desktop Support Specialist

Job Description Job Description Purpose: Perform systems administration and support tasks Analyze, document, test, maintain, troubleshoot PC hardware/software Assist with IT support projects. Key Responsibilities: Provide in-person IT support to walk-in users Reinstall OS images and update computers Replace broken desktop/laptop hardware Ensure repaired computers are updated and functional Escalate complex service requests appropriately Essential Functions (Approximate % of Time): 15%: Repair software/hardware, reinstall systems, manage backups/restores, coordinate with vendors 10%: Provide hands-on assistance and troubleshooting for walk-in customers 25%: Build and maintain OS images; ensure compatibility, patching, and custom configuration 10%: Support new product launches; document and train staff; liaise with vendors 20%: Manage equipment disposal securely and document process 20%: Replace and configure computers; coordinate setups; collect old equipment; update records Distinguishing Characteristics: Entry-level position in Technical Support Analyst series Performs routine tasks with direct supervision Used as a training role; limited prior experience required

Location: Colorado Springs, CO, US

Posted Date: 6/1/2025