Infrastructure Support Analyst

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions. The Infrastructure Support Analyst is responsible for supporting the day-to-day operations and maintenance of IT infrastructure services within the EU region. Reporting to the Infrastructure Team Lead, the Infrastructure Support Analyst ensures the stability and reliability of critical infrastructure systems, including networking, servers, and storage. This role involves troubleshooting, system monitoring, and collaborating with other teams to deliver exceptional service and meet operational objectives. Experience and Qualifications Minimum 1 years of experience in IT support or infrastructure management, with hands-on experience in maintaining IT systems. Knowledge of IT systems, including servers, networks, storage, and other infrastructure components. Experience with IT service management platforms, such as ServiceNow, for incident tracking and service requests. Microsoft Azure Fundamentals certification or Microsoft Certified: Windows Server Hybrid Administrator Associate. ITIL Foundation certification or equivalent experience preferred. Skills and Competencies Technical expertise in infrastructure components and systems, including networking, servers, and storage technologies. Problem-solving skills with the ability to diagnose and resolve technical issues efficiently. Effective communication skills, both verbal and written, for collaboration with internal teams and stakeholders. Ability to work as part of a team, assisting colleagues and sharing knowledge as needed. Attention to detail in system configurations and troubleshooting activities to ensure accurate support. Adaptability to manage changing priorities and embrace modern technologies in a fast-paced environment. Merlin Values We Care Go beyond for guests and colleagues, demonstrating thoughtfulness in interactions. Uphold standards of safety, security, and welfare, prioritising well-being. Contribute positively to the environment and communities, showing social responsibility. Own Your Craft Continuously develop your expertise and support others' growth. Actively seek and incorporate feedback to improve performance. Stay curious and draw inspiration from the industry and broader world. Drive and Discover Take ownership of your work and deliver excellence. Prioritise impactful tasks and focus on quality. Explore new opportunities to enhance guest experiences and innovate. Go Together Build strong, trusting relationships across teams and cultures. Collaborate to solve problems and leverage diverse perspectives. Make committed decisions and act swiftly to progress. Enjoy the Ride Bring positivity and energy to the workplace. Support others and view setbacks as opportunities to learn and grow. Create a welcoming environment where everyone feels valued and included. J-18808-Ljbffr

Location: udine, IT

Posted Date: 6/1/2025