Customer Care Representative - Slovenian speaking

Would you want to work as a customer care representative in an entrepreneurial and international environment? EasyPark is a rapidly growing tech company on a mission to make cities more liveable. In this role, you will be part of the customer care team where the main goal is to offer excellent support to our customers. For this role, we are looking for a candidate who speaks Slovenian at a native level to join our Customer Care team in Rome, Italy, or Stockholm, Sweden. The Role We are seeking a Customer Care Representative who prioritizes the customer and strives to provide a professional customer experience. You will be part of an international team of friendly colleagues, responsible for delivering excellent support to Slovenian customers through high availability and flexibility. A key mission is to gather constructive insights about customer needs and collaborate with other functions within EasyPark Group to propose product and process improvements, reducing the need for customers to contact us. Initial Contributions & Impact Answering incoming requests via phone, email, or other channels from Slovenian customers (private and corporate) and from foreign customers using the service in Slovenia (in English). Executing strategies to ensure the best customer experience for incoming requests, as decided by the Customer Care Management Team. Supporting customer insights collection by logging contacts according to company policy to identify solutions for improving the customer experience journey. About You You are an independent, thorough, and social team player who enjoys working in a dynamic environment. Curious and eager to challenge yourself, you like to step out of your comfort zone to develop and grow. You are reflective about your strengths and areas for improvement, and you welcome feedback humbly. If this describes you, apply now to join us in spreading Customer Love. Requirements While we believe one size doesn't fit all, a successful candidate might have the following: Previous experience in Customer Care and/or direct sales. Fluency in Slovenian and English (written and spoken) at B2 level; Italian is an advantage. Understanding of key Customer Care KPIs and a willingness to pursue continuous improvement. Customer-oriented mindset with adaptability to different client types. Ability to multitask, prioritize, and manage time effectively. Motivation to work collaboratively towards common goals. This role will be based at the EasyPark office in Rome, Italy, or Stockholm, Sweden. Life at EasyPark We are a values-driven, international company with a global presence. We foster an environment that encourages growth, autonomy, and initiative. Embracing change and maintaining an open culture where everyone's voice is heard are core to our identity. We celebrate diversity and are committed to creating an inclusive environment for all. Our principles and values include: Be curious: Approach the ever-changing world with curiosity. Playing together: Play fair for a greater purpose. Inch by inch: Move towards our vision and celebrate successes along the way. J-18808-Ljbffr

Location: fiuggi, IT

Posted Date: 6/1/2025