Service Desk Analyst (32292)

Service Desk / Desk Side Support The candidate must have strong troubleshooting and customer service skills with the following qualifications: Service Desk / Desk Side Support experience ITIL certification preferred (experience in an ITIL environment will suffice) End User Management / End Point Support Minimum 2-5 years' experience in an IT Service Desk / Help Desk / Technical Support role Bilingual in both official languages (French and English) Must hold a Government of Canada Secret Clearance Experience with ticketing tools such as ServiceNow, Remedy, JIRA Service Desk, etc. More About the Role First point of contact for any issues/concerns surrounding Service Desk activities for the client's business-critical systems Adhere to an established and standardized set of procedures or readily understood rules within the Service Desk team Provide analysis, address problems and assist in the development of recommendations and solutions for the implementation of changes and improvements within the Service Desk Operations team

Location: Montréal North, CA

Posted Date: 5/30/2025