Analyst, Collection (Portuguese speaker)

TITLE: Analyst, Collection (LATAM) LOCATION: Shared Service Center (Guadalajara, MEX) REPORTS TO: Sr. Analyst Collection (LATAM) Ingredion is hiring an Analyst Collection (LATAM) responsible for managing the LATAM SSC’s accounts receivable process by: Performing time effective collections activities of past due accounts in order to meet the departmental objectives. Process, investigate and post payment data for LATAM customers, through SAP software against open items on customer accounts. Provide backup documentation to other Analysts Collection handling the account. Responsible for investigating and resolving any payment discrepancies and reconciling customer accounts in a timely manner. Execute all cash apps of LATAM customer accounts in SAP, conciliated with customers in order to avoid any demurrage triggered in entry mistakes. Responsible for investigating deductions/overpayments posted on LATAM customer account(s) and reconcile with internal/external customers to final resolution on time to avoid invoices delinquencies. Follow up the exceptions and Invoices delivery, actualizing any operational change requested by customers. Actively participate in a training rotation for the 4 responsibilities within the collection cells (Cash Collections, Cash Apps, Reconciliation and Exceptions / Invoices Deliveries) Special projects assigned by the Collection Manager. Qualified candidates will have: College Degree in Business, Accounting, or equivalent 1-2 years’ experience in collections, deduction management or cash application of accounts required. Working knowledge of A/R and collection department operations. Process oriented with attention to detail and follow-up; accurate and proficient data entry skills. Strong problem solving skills with a proven record of initiative. Experience establishing and maintaining effective relationships with customers, sales professionals and inside support staff. Proficiency with Microsoft Office Software applications (Excel, Word, etc). High multitask proven proficiency. English / Spanish ; Brazilian Portuguese (mandatory)

Location: Guadalajara, MX

Posted Date: 5/30/2025