Technical Services Manager (SCDS/EN)

4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. SPTel is a joint venture between ST Engineering and SP Group and we are able to leverage the strengths of our parents to provide unique connectivity and digital services for our customers to become the digital services provider of choice. Our network is known for reliability and diversity because our unique fibre pathways combine leased SP Group infrastructure with owned fibre pipes laid alongside the power network cables. Our network structure also ensures your data takes the shortest possible route for optimal performance. SPTel is a Business Class Digital Services provider that promises: Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security Business Grade connectivity standards that include True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos Innovative services such as Quantum Key Distribution-as-a-Service (QKD-a-a-S), IoT-a-a-S and Edge Cloud We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and featured on CNA in a documentary “Home-Grown with a Digital Edge” as well as vignette “Securing the Future in the Age of Quantum Computing”. These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel. Responsibilities: Assist with project roll out, review existing setup and in conjunction with the project team, project manager, project engineers, customer solutions specialist. Provide a migration plan, execute the scheduled migration plans, which consist of multiple sites, multiple data centers, over the period of migration phase Review current project progress and work together with customer solutions specialists to propose the next phase of digital transformation. Partner with network operation center team to perform service management on the assigned project, which includes: Collate all monthly reports, perform service analysis, highlight precedence month service incidents, update on incidents tracking. Plan and scheduled project activities, plan for improvement if any, ongoing service review and improvement. Quarterly review on service performance, highlight on bottlenecks, security compliance review, propose any recommendation on performance enhancements if any. Will serve as the main point of contact, if any further clarification is needed, the Network Operations Center team will raise a ticket. Any other ad-hoc duties as assigned by superior from time to time. Role Requirements: At least 2 years’ working experience in IT/Telecommunications sales Experience with MPLS circuits, SDWan, network routing, HA resiliency. Familiar with enterprise security compliance and practice. Understand firewall security and how it works in conjunction with SDWan overlay. Understand enterprise network setup, wired security, wireless security, directory services, root CA. This position shall be stationed at customer's premises during project roll out. Preferred to have experience on Fortinet SDWan, SDLan - Switches Ruckus Wireless AP, virtual SmartZone Cloud virtual firewall ZTNA Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Engineering Services and Telecommunications Referrals increase your chances of interviewing at ST Engineering by 2x Get notified about new Technical Services Manager jobs in Singapore, Singapore . Manager, Aftersales Technical (Hub APAC) Regional Technical Support Manager – Aftermarket Manager, Aftersales Technical (Hub APAC) Engineering Manager, Group Technology Office Discipline Manager (Functional Engineering Manager) Service Support Program Manager (Tech MNC /Hardware) Discipline Manager (Functional Engineering Manager) Director, Operations Mobile Technical Services Engineering Manager (Projects & Sustainability) ServiceNow Lead (Financial Services) Manager, Tech Consulting Engineering Manager (Projects and Sustainability) Production Manager - Precision Engineering We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Singapore, SG

Posted Date: 5/28/2025