Technical Support Specialist

Technical Support Specialist works closely with our customers and internal teams to ensure a positive customer experience and plays a crucial role in assisting customers with their technical issues, troubleshooting problems, and providing timely solutions. Responsibilities Provide technical support to customers via various channels such as phone, email, and chat; Troubleshoot and resolve customer issues related to our products or services; Document and track customer interactions and resolutions in our support system; Collaborate with cross-functional teams to escalate and resolve complex technical issues; Assist in creating and maintaining support documentation and knowledge base articles; Identify and communicate customer feedback and trends to the product and development teams; Help our product manager to prioritize customer needs; Requirements Proven experience in a technical support role, preferably in a software or technology company. Strong knowledge of troubleshooting techniques. Familiarity with various operating systems, software applications, and hardware devices. Fluent English, with the ability to engage in and sustain technical conversations effectively Knowledge of Jira is a plus. Soft Skills Problem-solving skills. Excellent communication and interpersonal skills. Customer-focused mindset with a passion for delivering exceptional service. Ability to work independently and in a team environment. Work Schedule : Full-time, Monday to Friday J-18808-Ljbffr

Location: verona, IT

Posted Date: 5/25/2025