Customer Service Representative

Job Title: Administrative Assistant (Hybrid, 6-Month Contract) Location: Milton Keynes (Hybrid – 2 days in-office) Contract Type: Temporary (6 Months with high chance of extension) Start Date: ASAP Company Summary Are you a detail-oriented and proactive professional with a passion for providing exceptional administrative and customer service support? We are seeking a dynamic Administrative Assistant to join a leading organization in the Pharmaceutical Industry sector . Role Summary: In this fast-paced and supportive team environment, you will be the first point of contact for customer enquiries, order processing, and general administrative duties. This is a hybrid role offering a great balance of in-office collaboration and remote flexibility. Key Responsibilities: Manage and respond to incoming customer service and business enquiries Accurately process customer orders using systems like SAP Handle complaints, credits, returns, and general customer queries Liaise with logistics and finance teams to ensure seamless service delivery Assist with reporting, meeting preparation, and various admin projects Maintain system accuracy and ensure compliance with company processes What We’re Looking For: Minimum 2 years' experience in customer service or order processing roles Strong problem-solving skills and ability to work independently Proficiency in SAP and Microsoft Excel Excellent communication and interpersonal abilities Highly organized with a strong eye for detail and time management Positive, team-oriented attitude and a willingness to learn Why Apply? Immediate start Flexible hybrid working model Opportunity to develop key skills in a respected industry environment Supportive team culture with room for professional growth If you would like to discuss this vacancy further or to discuss your career options in confidence, please contact Femi Olubodun via telephone on 44 (0) 2039288387 or email on: folubodun@planet-pharma.co.uk If this role isn’t suitable for you, please let us know if you can refer anyone – any recommendations are much appreciated! Planet Pharma offers a competitive referral scheme so you will be rewarded for your help! About Planet Pharma Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30 countries with a current network of 2500 active contractors globally as well as a very strong permanent / direct hire recruitment offering. Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognized by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Location: Milton Keynes, GB

Posted Date: 5/24/2025