Practice Manager – Independent Financial Adviser (IFA) Firm

About Us: Rowley Turton is an award-winning, independent financial advisory firm dedicated to providing high-quality, client-focused financial planning services. We pride ourselves on building long-term relationships and delivering tailored advice to our clients. We are seeking an experienced and proactive IFA Practice Manager to join our dynamic team. Job Purpose: The Practice Manager – Independent Financial Adviser (IFA) Firm will oversee the daily operations of the IFA firm, ensuring smooth, efficient, and compliant running of the firm. The role will involve managing administrative processes, supporting advisers and paraplanners, and improving practice efficiency. You will play a vital role in maintaining high standards of client service while enabling the advisory team to focus on delivering advice. Key Responsibilities: Practice Management: Oversee day-to-day operations, ensuring the practice runs efficiently and compliantly. Develop and implement best practices, policies, and procedures to enhance productivity and client service. Manage office logistics, including scheduling, resource allocation, and general administration. Ensure all client records are accurately maintained and securely stored. Monitor key performance metrics and provide regular reports to senior management. Team Leadership and Support: Lead and manage the administrative and paraplanning teams, providing guidance and support. Organise and facilitate team meetings to address operational challenges and share updates. Oversee staff training and development to maintain a high level of competence within the team. Implement and manage staff performance reviews, offering feedback and setting objectives. Compliance and Regulation: Ensure the practice adheres to FCA regulations and internal compliance policies. Maintain compliance records and assist with regulatory reporting and audits. Liaise with compliance officers to ensure all client-facing documentation is current and compliant. Client Service: Act as a point of contact for client queries and complaints, resolving issues promptly. Maintain high standards of client communication and ensure service levels are consistently met. Oversee client onboarding processes, ensuring a seamless and positive experience. Operational Efficiency: Identify and implement improvements to administrative processes to increase efficiency. Manage the integration and use of technology and software, including the Iress XPlan system. Develop and maintain procedure manuals and checklists for key operational tasks. Ensure the accurate and timely completion of client documentation, including Letters of Instruction and Switch Forms. Essential Skills and Experience: Proven experience in a similar role within an IFA or financial planning practice. Strong knowledge of FCA regulations and compliance requirements. Proficiency with financial planning software (e.g., Iress XPlan) and Microsoft Office. Excellent leadership and team management skills. Strong organisational abilities and attention to detail. Exceptional communication and interpersonal skills. Ability to manage multiple tasks and work under pressure. Desirable Qualifications: Diploma in Financial Planning (DipPFS) or equivalent. Management or leadership qualifications. Experience with cashflow planning software, such as Prestwood Truth. Personal Attributes: Proactive and solutions-focused. Client-centric mindset. Committed to professional development and continuous improvement. High level of integrity and discretion. Family-Friendly: Although primarily office-based, we offer flexible hours and working and we are an incredibly family-friendly firm. For example: Need to work from home to look after a sick child or dog? That's fine; we can offer remote work that day/week. Want to take the day as unpaid leave instead, or use a day's holiday? - Again, that's fine with us. Having a washing machine delivered and need to work from home that day - Of course, that's fine, you can work remotely for the morning/afternoon/day. Whatever is necessary. Need to finish early to collect your child because you've been let down by child-care. Not an issue, just make the time up another day. Want to tweak your hours to miss the worst of the traffic - Not an issue we offer flexible working. Can't get a doctor's appointment outside of work hours - Not an issue we offer paid time off for those instances. In short, we understand that we all have lives outside of work, and we'll try to accommodate that wherever possible. The directors endeavour to run a company that they themselves would love to work for. Benefits: A competitive salary of £48,000 per annum, with the opportunity to earn an annual performance-related bonus of up to 10%. Non-contributory pension (7% of salary/bonus) Death in Service scheme (2 x salary) 33 days holiday (inclusive of office closure days) Opportunity to work in a well-respected and award-winning IFA firm. Applications: Please submit your CV to scott@rowleyturton.com

Location: Leicester, GB

Posted Date: 5/23/2025