Information Technology Support Engineer

Duration - 2 Month Project Job Description Engineer will address the refreshes in the order as per the sheet. If for some reason the user is not available, then move to the next and check back on them later to see if they are available for refresh and if not then advise back on the form as user not available. The Engineer will disconnect and remove the hardware and place on the trolly or agreed point for later transport to the storage room to wait decommission by the customer. Engineer will record the removed Asset details to their laptops as per agreed document. Engineer will place the new device and connect to monitor (Id required), power, LAN connection (If exists) etc. Engineer will record the New Asset details to their laptops as per agreed document. The engineer will power up the new device and enter the BIOS to make sure that checks (that HCLTech team will document and provide) are carried out and then reboot the device to the logon screen The engineer will ask the user to log on and the user can start the Auto-pilot new image from instructions already provided to them. If the user is struggling to start the Auto-Pilot then the engineer can assist. Depending on the site bandwidth and number of devices reimaging the builds can take from 1.5/2hrs or longer to update. When the engineers have completed the distribution of devices on the list, they should re-visit each user just to check on the progress and that all is well, or intervention is required. Engineer takes all removed old devices to the Storeroom area and stacks the devices in an area designated by the customer for decommissioning and coordinate with disposal vendor Engineer end of day sends the pre-agreed closure sheet with the status. It is possible that some devices done later in the day are still installing when the users and engineers have left and will need a first morning check to ensure completion. There is a 5-day Hypercare period where the partner project engineer is expected to reattend calls for refresh if an issue arises in this time.

Location: Potters Bar, GB

Posted Date: 5/20/2025