Deskside Technician I

Job Description Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who can make suggestions for improvements and offer opinions on new products or services. In addition, we seek a person with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible and committed approach to work. Job Responsibilities Provide face-to-face IT support to users; Hardware installation, movement, and de-installation; Diagnose problems related to personal hardware (PCs, laptops, printers, scanners, etc.); Test system and application changes, prepare scripts in MS Windows 10 and MS Office 365 environment; Manage small projects related to new hardware or software installations; Install software, patches, and updates using MS SCCM; Job Requirements 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization; General end-user technology knowledge; Experience with End User Workspace platforms (discovery, asset management, client management); Experience with Microsoft platforms (Active Directory, Office, SCCM); Experience with ITSM tools (ticket management software) is preferred; Soft skills: planning and organizing, attention to detail, problem solving, analysis, flexibility, customer sensitivity, technical writing skills; Excellent command of English and French, both written and spoken. What We Offer Competitive salary with 14 installments per year and meal vouchers; Discounts with top brands through our corporate benefits platform; Referral bonuses for recommending friends; Training opportunities via Stefanini University, including IT and soft skills training provided by our specialists; Opportunities for professional development within a stable multinational environment; Exposure to an international, multicultural team across Europe. Next Steps We encourage you to apply today, as job postings may be removed at any time. For further information, contact us at recruitmentEMEA@stefanini.com. We look forward to assisting you! This job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not exhaustive and does not contain all duties and responsibilities of the role. Diversity & Inclusion At Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We encourage everyone to be themselves! About Us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, including IT outsourcing, application development, and staffing. With a presence in 41 countries through 70 offices, we serve a diverse range of industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. We offer career opportunities globally for passionate, team-oriented professionals interested in a dynamic workplace. If you are customer-centric with a 'get it done' attitude, consider joining us! Learn more at www.stefanini.com and follow us on LinkedIn, Facebook, and Instagram for updates. J-18808-Ljbffr

Location: monfalcone, IT

Posted Date: 5/20/2025