ERP Support

Minimum Requirements : Crystal Report Writer experience Intermediate Microsoft T-SQL knowledge 5 years experience working on ERP system 5 years experience in similar supporting role Strong troubleshooting and software knowledge A valid drivers license and own vehicle Qualifications: IT certifications Grade 12 Responsibilities: Investigation / Escalation / Correction of Issues Ensure Support Tickets are logged internally and Externally Follow up on Escalated ERP System Software Tickets Ensure Timeous resolution of non-Escalated Issues Manage / Prioritize Support Tickets Assist ERP Manager on Communicated Tasks Ensure Timeous responses on after hours Calls / Issues Assist With ERP System Testing Before Updates Ensure Change Control Process are complete and thorough on internal ticket system Monitoring of SQL Database waiting times Ensure Support Documentation are Created and Maintained Create ERP System Users Assign ERP System User Access

Location: Irene, ZA

Posted Date: 5/18/2025