Operations Manager

Operations Manager Are you a seasoned Operations Manager ready to lead a team in a fast-paced Managed Services environment? We’re looking for an experienced leader with strong commercial instincts, a passion for service excellence, and a track record of driving operational success within the MSP world. What’s the role? You’ll be at the heart of our growing technical delivery function, leading a team of 9 direct reports and around 70 talented professionals. Your mission? Keep service standards sky-high, costs under control, and clients delighted – all while nurturing the team and supporting continuous improvement across our Managed Services and Professional Services functions. What you’ll be doing: Leading day-to-day operations across two key service areas – Managed Services (on-site) and Professional Services (remote consultancy). Driving performance against KPIs, budgets, and delivery targets. Coaching and developing team leaders – setting clear goals and inspiring high performance. Ensuring we have the right skills and headcount to deliver exceptional service, on time and on budget. Acting on client feedback to ensure satisfaction stays strong and issues are quickly resolved. Supporting growth through smart resourcing and efficient delivery models. Collaborating with the Head of Professional & Managed Services to shape strategy and share wins. What you bring to the table: 10 years in operational leadership within the Technology / MSP sector . Strong grasp of service delivery best practices – ITIL v4 knowledge is a bonus. A natural people leader – skilled at coaching, motivating, and developing high-performing teams. Commercial awareness – balancing budgets, people, and client satisfaction with ease. Tech-aware – you don't need to be an engineer, but you’ll be comfortable working alongside them. Confident communicator who can influence at all levels, from engineers to execs. Why join us? This is more than just an operations role – it’s a chance to shape the future of our service delivery. You’ll have the autonomy to make a real impact, the support of a passionate leadership team, and access to brilliant training and development opportunities. But it doesn’t stop there – as part of Sharp UK, you’ll enjoy a tailored benefits package that supports you in and out of work, including: Flexible hybrid working options Generous holiday allowance, including the option to buy or sell days A well-rounded pension scheme with employer contributions Access to a wide range of anytime benefits such as wellness programs, retail discounts, and cycle-to-work scheme Plus, continuous personal and professional learning & development support If you're all about raising standards and building empowered, effective teams – we want to hear from you.

Location: London, GB

Posted Date: 5/17/2025