2nd Line Support Engineer - GBP 35000

Role: 2nd Line Support Engineer Location: Liverpool - hybrid Salary: £30,000 - £35,000 D.O.E Industry: Managed Services Ready to take your IT support career to the next level? Whether you're an experienced 2nd Line Engineer or a 1st Line Engineer looking to step up, this is a fantastic opportunity to join a growing team in Liverpool. You'll be providing hands-on technical support in a fast-paced environment while developing your skills in hardware, software, networking, and help desk management. What You'll Be Doing: * Providing 2nd Line technical support for hardware, software, and networking issues. * Troubleshooting and resolving Windows, macOS, and Linux operating system problems. * Managing support tickets using tools like Jira, ServiceNow, and Remedy. * Collaborating with 1st and 3rd Line teams to escalate and resolve complex issues. * Setting up and configuring new hardware, software, and peripherals. * Assisting users with network connectivity, security, and troubleshooting. * Maintaining accurate documentation of issues and solutions. * Keeping up to date with the latest technology trends and best practices. What We're Looking For: * Experience in a 2nd Line IT support role OR a 1st Line Engineer eager to step up. * Strong understanding of computer hardware, troubleshooting, and configuration. * Knowledge of Windows, macOS, and Linux operating systems. * Experience with networking concepts and protocols (DNS, DHCP, TCP/IP). * Active Directory, Group Policies, Windows Server (up to 22) * Virtualisation including both Azure VD, VMware, Hyper-V * Familiarity with help desk software such as Jira, Remedy, or ServiceNow. * Strong problem-solving and communication skills, able to explain technical issues to non-technical users. * A proactive and customer-focused mindset. What's in It for You? Hybrid Working - Enjoy a mix of office and remote work. Career Growth - Training and development opportunities to help you progress. Company Events - Be part of a supportive and social team. Competitive Salary - £30,000 - £35,000 DOE. Pension Scheme - Secure your future with a company pension. Monday to Friday Schedule - No weekend shifts! If you're passionate about IT and want to grow your career in a thriving environment, we want to hear from you! Apply now - interviews are happening soon

Location: Stanley, GB

Posted Date: 5/17/2025