Product Support Engineer

Do you have a proven track record of delivering expert levels of technical support to scientists or highly technical professionals working within R&D, laboratories and manufacturing? Working for this successful, innovative and creative company, your key responsibilities will include; * Providing technical support to clients via phone, email, and on-site visits. * Offering expert guidance on the setup, calibration, and maintenance of equipment. * Analysing customer requirements and recommending appropriate products and solutions based on their chemistry-related needs. * Delivering product training. * Collaborating with the sales and engineering teams to address technical challenges and improve product capabilities. Requirements: * Degree qualified in Chemistry, Physical Sciences, Biotechnology or similar science related areas. * Prior experience in a technical support, laboratory technician, or similar role would be advantageous. * Excellent communication skills and the ability to explain complex technical concepts in a simple and clear manner. * Ability to work independently and as part of a team to resolve customer issues effectively. * Comfortable working with laboratory instruments, and familiarity with laboratory practices and safety standards. * Proficiency in Microsoft Office and highly organised. * Client focussed and a proactive approach to problem solving. * A keen interest and enthusiasm for chemistry and laboratory technology. A friendly and supportive team, great package/benefits and the opportunity to continue your professional development and career, please contact me to discuss this role in more detail ASAP! You may have worked previously as a Customer Support Engineer, Technical Specialist, Technical Support Specialist, Applications Engineer, Product Support Engineer, Laboratory Equipment Specialist, Customer Excellence Support or similar

Location: Cambridgeshire, GB

Posted Date: 5/17/2025