Job in Germany: Head of Department (m/w/d)

Head of Department (m/f/d) Karlsruhe, INIT GmbH Your first insight: About us: Shaping the Future of Mobility - together! Together, we are making an important contribution to the future of mobility and shaping the public transport of tomorrow. Sounds interesting? Find out more on our homepage - www.initse.com Your benefits with us include: Flexible working hours and mobile office option 30 days of vacation and the option of 5 additional days of "flexi vacation" Gaming zone, massage chair and creative area Additional financial benefits for travel costs and childcare, among other things Up-to-date smartphone (Android/iOS) for professional & private use What you can expect from us: As Head of Department, you will assume disciplinary responsibility and technical management of the Support & Operations department, consisting of the SOS, SOT, SOO and SOLM teams Responsibility for the further development of the department, in particular for the organization of customer support, customer training and the operation of our customer systems Coordination of cooperation between development, our customers and other departments In cooperation with the S&O teams of the sister companies, you develop and operate a global Support&Operations service You act as an escalation level for complex issues and for deciding on further courses of action You are responsible for personnel, including the goal-oriented management and development of employees What you bring with you: You have successfully completed a technical degree (computer science, industrial engineering, business informatics or a comparable field of study) You have several years of management experience in the field of IT support, your appearance is confident and demonstrates assertiveness You are organized, adept at coordinating and communicating in a convincing manner with a service-oriented mentality You also have a strong desire to create and constantly improve You are willing to travel domestically and abroad You have a very good command of German and English, other languages are an advantage Note on your application: As part of your application, we would be pleased to receive a letter of motivation that includes your objectives for the position and a current CV. We look forward to receiving your application! Do you have any questions? We are happy to help and can be reached at jobs@initse.com or 0721/6100-0! Sophia Coveli HR Coordinator www.initse.com

Location: wien, AT

Posted Date: 5/17/2025