IT Support Analyst

IT Support Analyst Full Time | Office Based | City of London £40,000 - £45,000 per annum Is this the IT Support Analyst role for you? Crone Corkill are assisting a financial client as they look to bring in a personable 1st/2nd Line focused IT Support Analyst to the team on a permanent basis. They’re searching for someone who already has experience with VMware, O365 & AD to work within a close knit team and help push the IT function forward. This is an office based role with an expectation to be in their City based office 5 days per week. If you do not have relevant experience working within the financial/banking industry, you’re unlikely to be considered. What will you do as an IT Support Analyst? Work as the first point of call for incoming IT issues, provide excellent customer service and escalate when needed Connect virtual computers, allocate VMs, maintenance and technical configurations in accordance with training and documented procedures Provide technical support for the setup of telephones, voice recordings, meeting rooms, laptops, mobile device configuration, printers and scanners Handle full desktop set up and applications for all users, new joiners, movers and leavers Conduct VDI workstation/PC/laptops maintenance, installations and support Maintain desktop equipment - monitors, zero/thin client devices and phones Order and maintain stock of all IT equipment Maintain IT storage areas, ensuring they are tidy, accessible and all items are logged What skills do you need to be an IT Support Analyst? Experience providing 1st/2nd Line Support in the financial/banking industry VMware (Horizon desirable) Active Directory/EntraID O365 admin Windows (2020, 2011) & Windows (2012, 2016 and Azure Cloud) Experience with hardware/software builds Experience with troubleshooting Understanding telecom systems (Mitel), home working solutions, MFA What’s in it for you? As this is a 1st/2nd Line focused position, you’ll be at the forefront or a variety of incoming IT issues and tickets. You’ll work closely with fellow Analysts, Engineers and senior stakeholders, whilst liaising with pretty much everyone within the London office. They’re also in the process of implementing a new financial platform, so IT is experiencing various positive changes and improvements, giving you an opportunity to receive lots of autonomy and scope to grow.

Location: The City, GB

Posted Date: 5/16/2025