Breakdown Service Manager - Mewps & Access

Breakdown & Technical Manager - Normanton - £35k Salary - Office Based Role Do you have hands-on experience with cherry pickers, MEWPs, or access equipment but are ready to step away from the tools? Are you confident coaching a team, solving technical problems, and managing equipment breakdowns from an office-based environment? Do you want to work in a leadership role where your technical background directly supports and guides others? Are you eligible to live and work in the UK without the need for visa sponsorship? If you're nodding along, this could be the perfect next step in your career. What You Need Before Applying Strong technical background in mobile elevated work platforms (MEWPs), cherry pickers, or access equipment Desire to step away from tools and take on an office-based management position Proven ability to coach and support technicians, using your experience to improve outcomes Excellent problem-solving skills, able to guide others through technical queries Strong communication skills, both verbal and written Competency with Microsoft Office (Outlook, Word, Excel) Organised, resilient under pressure, and comfortable managing multiple tasks Eligible to work in the UK without sponsorship What You Get in Return £35,000 salary Company pension scheme Comprehensive benefits package, including: Cycle to work scheme Car salary sacrifice scheme Additional company benefits Monday-Friday working hours: 8am - 5pm (No weekend work) The opportunity to lead a team of 10 internal staff in a role that values your expertise and leadership About the Company Our client is a well-established business supporting the access equipment sector, with a reputation for reliability, service, and technical expertise. As their business evolves, they are seeking a knowledgeable professional with experience on the tools who now wants to step into an office-based role where they can lead, coach, and optimise a dedicated breakdown and technical support function. About the Role As Breakdown & Technical Manager, you'll play a key role in ensuring the smooth, efficient, and cost-effective operation of the breakdown and technical department. Your day-to-day will involve: Key Responsibilities: Managing the daily operations of the Breakdown and Technical Team Coaching and mentoring team members to improve technical knowledge and breakdown handling Liaising with depots, service engineers, customers, and 3rd party garages Leading cost reduction initiatives and ensuring R&M contracts are properly utilised Handling complaint escalations and overseeing quality assessments and 1:1s Producing and analysing breakdown reports to identify trends and areas for improvement DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality

Location: Normanton, GB

Posted Date: 5/16/2025