2nd Line Network Engineer 24/7

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. 24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off Your new role: * Troubleshooting customer technical faults and driving fault resolution * Regular communication verbally and written with existing customers * Take ownership and effectively manage support tickets including incidents and changes requests * Documentation of customer solutions – OSS System, Visio documentation, technical summary write up * Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects What you’ll need to succeed: * Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level * Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS * Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP * Excellent verbal and written communication skills with a professional phone manner What we offer: * Involved in varied projects that make a positive impact on critical services on a local and national level * Vibrant company culture with a wide range of events and social activities throughout the year * Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club * Dedicated Learning and Development team and access to a range of training, courses and certification support * Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave

Location: Stratford, GB

Posted Date: 5/15/2025