Network Operations Center Engineer

2nd Line NOC Engineer Salary : £40,000 - £50,000 Location: Remote Shift Pattern: 12-hour shifts (2 days, 2 nights, 4 off) About the Company A leading provider of secure and connected digital infrastructure solutions, empowering organizations worldwide to enhance their network security and connectivity. As part of our ongoing growth, we are seeking a talented Network Engineer to join our dynamic Services Team. This is an exciting opportunity to collaborate with industry-leading vendors and a team of skilled professionals dedicated to delivering exceptional service. About the Role You will be instrumental in ensuring the reliability and performance of customer networks. Operating within a Managed Service Provider (MSP) environment, you will monitor, maintain, and troubleshoot ISP and enterprise networks for multiple clients. This role requires a proactive mindset, technical expertise, and a passion for problem-solving to resolve incidents, optimize performance, and implement continuous improvements. Key Responsibilities: Network Monitoring & Incident Management: Monitor network infrastructure using advanced tools to ensure optimal performance. Diagnose and resolve network issues affecting availability and reliability. Respond promptly to alerts, escalating unresolved issues appropriately. Ticket Management: Handle incidents, problems, and change requests using ticketing systems. Maintain comprehensive and up-to-date ticket documentation. Prioritize tickets to meet service level agreements (SLAs). Troubleshooting & Root Cause Analysis: Perform diagnostics, testing, and troubleshooting of network incidents. Conduct root cause analyses and propose preventive measures. Change Management & Maintenance: Participate in scheduled maintenance and network upgrades. Document actions and adhere to change management protocols. Customer Support & Communication: Act as a primary point of contact for customer technical queries. Provide clear and timely updates during incidents or maintenance. Service Improvement & Reporting: Generate reports on network performance and operational metrics. Identify areas for service enhancement and propose optimizations. Required Skills and Experience Strong understanding of IP, OSPF, BGP, and MPLS networks. Familiarity with Carrier Ethernet (e.g., MEF2.0/3.0) and optical technologies (CWDM/DWDM). Exposure to GPON/XGSPON access networks. Experience with ticketing systems (e.g., Salesforce, ServiceNow) and monitoring tools (e.g., SolarWinds, Nagios). Knowledge of Adva, SmartOptics, Nokia, or Ciena equipment is advantageous. ITIL certification or experience working with ITIL processes is desirable. Juniper or Cisco Specialist/Professional-level certifications are a plus. Strong communication skills and a proactive approach to problem-solving. Benefits Remote working environment with structured shifts. Opportunities to work with cutting-edge technology and leading vendors. Free Training and Development Opportunities. A collaborative team culture that fosters learning and growth. The chance to contribute to the development of secure, connected networks for a diverse range of clients. Life Assurance. Health Insurance.

Location: UK, GB

Posted Date: 5/15/2025