Senior / Level 3 Helpdesk Engineer

Job Title: 3rd Line Support IT Engineer Location: [Insert Location or "Hybrid / Remote / On-site"] Type: Full-time, Permanent Salary: Competitive, based on experience About Supere Supere is a growing Managed IT Services Provider supporting businesses across the UK. We focus on practical, reliable IT with a personal approach, helping clients stay secure, productive and ahead of the curve. We’re now looking for an experienced 3rd Line Support Engineer to join our technical team. If you’re passionate about solving complex problems, delivering excellent customer service, and working with a broad range of technologies, we want to hear from you. Key Responsibilities Deliver high-level technical support for client IT environments, resolving escalated 2nd/3rd line incidents and service requests. Act as a trusted technical point of contact for key clients, maintaining excellent communication and service. Troubleshoot and support a wide range of infrastructure including: Switches, routers, and firewalls (e.g. Cisco, HP, Ubiquiti, WatchGuard) Windows and Linux servers Microsoft 365 and Exchange Microsoft Intune Microsoft Azure (VMs, networking, identity) Virtualisation platforms (e.g. Hyper-V, VMware) Assist with project delivery, including migrations, deployments, and infrastructure upgrades. Document solutions, procedures, and client environments clearly and thoroughly. Mentor junior engineers where needed. Requirements Proven experience in a 3rd Line Support or senior technical role. Strong understanding of network technologies: Layer 2/3 switching, routing, VLANs, VPNs, and firewalls. Solid Windows Server and Linux admin skills. Confident with Microsoft 365 and Intune deployments and policy design. Experience with Azure – particularly in identity, networking, and virtual machines. Virtualisation experience with Hyper-V or VMware. Excellent communication skills and a customer-first mindset. Well-organised, self-motivated, and capable of managing priorities under pressure. Desirable Experience working for or with an MSP or IT Services provider. Exposure to monitoring tools, RMM platforms, or scripting (PowerShell, Bash). Relevant certifications (e.g. Microsoft, CompTIA, Cisco, Azure) are a bonus. Why Join Supere? A chance to work across varied environments with modern tools and technologies. Supportive team culture that values technical input and professional growth. Flexible working options and a people-first approach. Opportunities to get involved in exciting projects and shape how we deliver IT. Apply now and help us deliver expert IT the right way – with quality, integrity, and a smile.

Location: Nottingham, GB

Posted Date: 5/15/2025