Resource Planner

Resource Planner Location: Warwick (Onsite) Hours: Full-time, Permanent Shifts: Rotating shifts between 7:30 AM - 7:00 PM, including 1 in 3 Saturdays About the Role Are you a proactive and organized professional looking for a dynamic role? We're seeking an Operations Support - Resource Planner to maximize the utilization of our Customer Support Field Engineer Workforce . Your primary focus will be ensuring customer service commitments are met in line with relevant SLAs , optimizing workforce schedules, and providing essential support to Engineers, Field Managers, and Contact Centre Team Managers . You will be a key part of our Service Operation , making teamwork, communication, and problem-solving essential to success. Who You'll Be Working With Reporting to the Resource Planning Manager , you will communicate professionally with both internal and external stakeholders , helping resolve dissatisfied customer queries while maintaining excellent customer service standards . Key Responsibilities As a Resource Planner, you will: Handle phone calls, emails, and chats efficiently. Manage workforce scheduling using advanced planning systems, ensuring minimal manual input . Identify and escalate system inefficiencies to optimize scheduling accuracy. Communicate quickly with customers when unforeseen issues arise. Order necessary parts to support engineers in resolving product failures. Schedule follow-up visits , coordinating parts from internal and external warehouses while keeping customers informed. Optimize engineer workloads , minimizing travel time and maximizing productivity. Support same-day planning , ensuring engineers can effectively respond to service needs. Minimize broken commitments while improving response times . Adapt to in-day challenges , ensuring optimal resource utilization. Conduct Jeopardy Management , prioritizing jobs at risk of missing commitments. What You'll Need to Succeed Essential: Solution-focused mindset , with the ability to troubleshoot challenges efficiently. Proven experience with Scheduling and Planning applications/systems . Strong multitasking skills, with the ability to remain calm under pressure in a fast-paced environment. Excellent PC skills , including proficiency in Windows, Microsoft Word, and Excel . Desirable: Previous experience working with internal Baxi systems . What We Offer We provide a competitive salary package , including a variable incentive . Our benefits include: Up to five weeks of annual leave , plus standard UK bank holidays. The option to purchase extra holidays . Income protection schemes. A contributory pension plan. Generous maternity, paternity, and sick pay schemes. Staff discounts and more! Ready to take on this exciting opportunity? Apply now and become a key part of our Operations Support Team ! CCNorthWest ADZN1_UKTJ

Location: Guys Cliffe, GB

Posted Date: 5/15/2025