VoIP Technician

We're Hiring | Contact Centre - Platform Support Engineer Location: Northampton (Hybrid / On-site) Contract | Outside IR35 2-3 Months Contract We're supporting a financial services organisation as they roll out a new contact centre platform (NICE CXone) across the business, and they’re looking for someone with hands-on experience with the platform to join the project team. The platform is currently in pilot phase, with full vendor support in place. You'll be joining at a critical time to help support a 500-user rollout, ensuring smooth operation, configuration, and day-to-day platform support. Key Responsibilities: • Configure and maintain call flows, IVRs, and routing within NICE CXone • Provide operational support and troubleshooting • Act as a link between internal users and the vendor • Keep documentation up to date as changes are made • Help ensure a stable, well-supported rollout ✅ What You’ll Need: • Experience supporting or administering NICE CXone or a similar contact centre platform • Good understanding of VoIP, PBX, and call routing principles • Able to handle support tickets and config changes efficiently • Strong communication skills and attention to detail Interested? Drop me a message or apply directly

Location: Northampton, GB

Posted Date: 5/14/2025