Industrial Print Engineer

Role : Industrial Print Service Engineer- High speed Inkjet / CIJ Location : Onsite - Norwich Package : up to £51,668 benefits Key Responsibilities: * Be part of a dedicated site-based team, to provide repair and service on our range of high-speed inkjet printing equipment. * Work face-to-face with customers to provide high quality work and rapid problem-solving solutions. Occasional Travel throughout the UK and Europe may be necessary. * Support the customer on a rotating shift pattern of four days 7am - 7pm, four days rest, four nights 7pm - 7am, four days rest, repeating. At times of holiday you will be required to cover additional shifts as required. Flexibility around these hours and working patterns would be required. * Actively work as part of a team to improve team performance in terms of service delivery. * Provide assistance to customers via telephone and on site. * Diagnose equipment and repair in a timely fashion. * Attends training courses to meet business needs. Primary Tasks: * Diagnose and repair system/module faults as required to minimise equipment downtime and optimise production. * Carry out routine and scheduled equipment maintenance in line with manufacturers' recommendations and customers' production windows. * As part of a team or independently, install and commission print equipment. * Provide troubleshooting analysis and resolution of problems for all equipment. * Complete all site visit report forms at the end of each intervention ensuring breakdowns, PM's, any updates, modifications and/or inspections or any other work conducted is correctly logged and reported both written and electronically. * Update and maintain 'Site Log Books' as required. * Accurately report all parts usage, updating and maintaining all relevant documentation and site stock. * Carry out inspection of equipment and operators during each shift, to ensure that all operator tasks are complied with and all necessary housekeeping duties are being performed. * Ensure equipment is fully operational prior to hand back to customer and/or left in a 'Safe' condition and customer notified of any further work to be conducted. * At all times respond to customers' needs and requests in a timely and professional manner and provide effective and respectful communications and interaction with all customers' representatives Abilities / Experience: Possess a 'Solid' background in electromechanical / electronics engineering * Demonstrates knowledge of drives, systems control and PLC controlled equipment such as Allen Bradley, Siemens, and Mitsubishi etc. * Multi-disciplined skills including hydraulic, pneumatic and electrical * PC literacy to intermediate/advanced level. e.g. ability to analyse computer faults both hardware and software related, set up and configure customer network requirements, copying/loading software, use of dedicated programs and diagnostic tools for any fault analysis * Excellent communications skills, both oral and written, including interpersonal and customer relations. Able to 'Reassure' customer of positive outcome. * Able to work effectively with customer's staff and colleagues to resolve problems. * Used to working autonomously 'Away from the Team' in high pressure and high volume environments. * Able to make 'Independent' decisions to resolve problems locally as well as being a good team member. * A logical and methodical approach to problem solving, pro-active with the tenacity and initiative to resolve issues locally. * Good troubleshooting skills. * A well - organised and self-motivated engineer with a calm and mature persona. * Fluent in English (reading, speaking and writing). Minimum Qualifications: * NVQ/C&G qualifications (or equivalent) in a service engineering discipline. * 2 years experience as a Site/Field Engineer working with high volume production lines. * Full driving licence. BENEFITS 25 days holiday 8 BH (9 for 2023) pro-rata to start date Employee Assistance Program from day 1 Contributory pension scheme / salary exchange - the employer matches employees' contributions up to 6% With the pension scheme, we offer Life insurance Free Eye and eyesight tests in accordance with the display screen equipment (DSE) regulations Long Service Awards Private medical insurance after 2 years in service If you have any questions or would like to apply for this position in confidence, please email or call (phone number removed)

Location: West Pottergate, GB

Posted Date: 5/14/2025