Operations Manager

About Us We are a well-established and rapidly growing Property Maintenance company, delivering a full range of residential and commercial maintenance services. With a team of 30 skilled professionals, we pride ourselves on quality, reliability, and customer satisfaction. We are now looking for a seasoned Operations / Floor Manager to join our leadership team and take our operations to the next level. Role Overview As the Operations / Floor Manager, you will be responsible for the day-to-day running of all on-site and office-based operations. You will lead, manage, and support a team of 30 employees, ensuring workflows are efficient, jobs are delivered on time, and high standards are maintained. You will also play a critical role in the implementation and integration of a CRM system, bringing modern operational practices and systems into the business. Key Responsibilities · Oversee daily operations, workforce scheduling, and resource allocation across multiple sites and projects. · Manage, support, and develop a team of 30 operatives, including engineers, technicians, and support staff. · Drive productivity, streamline workflows, and maintain a high standard of service delivery. · Lead the implementation of a CRM system, ensuring full integration across departments and training staff on usage. · Monitor KPIs and performance metrics to identify areas for improvement and implement actionable solutions. · Liaise closely with clients, suppliers, and internal teams to ensure smooth communication and client satisfaction. · Ensure compliance with health & safety, quality standards, and industry regulations. · Contribute to strategic planning and assist senior management in operational decision-making. Skills & Experience Required · Extensive experience in operations management, ideally within the property maintenance, construction, or facilities management sectors. · Strong leadership skills with a proven track record of managing large, diverse teams. · Deep understanding of how businesses run, scale, and maintain operational efficiency. · Expert-level knowledge of CRM systems (implementation, optimization, training, and usage). · Excellent communication, organizational, and decision-making skills. · Comfortable working in a fast-paced, hands-on environment. · Strong problem-solving mindset and ability to adapt to evolving challenges. What We Offer · A key leadership role in a dynamic, growing company. · Opportunity to shape and modernize the operational structure. · Competitive salary and benefits package. · Career growth and long-term development potential. ADZN1_UKTJ

Location: Rye, GB

Posted Date: 5/13/2025