Sales Support Administrator

On behalf of this well established and growing business, we are recruiting for a Sales Support Administrator to join their friendly, professional team. You will need to have at least 1 year’s administrative experience and be extremely customer focused. You will also need to be highly organised, able to multi task, have great attention to detail and able to work within a fast paced environment. Good Microsoft Office skills are a must for this position, if you have SAP and CRM experience this would be an advantage though is not essential. This organisation offers a great working environment, career development opportunities, and a collaborative team culture. They also offer 10% bonus of annual salary. Responsibilities include: * Processing customer orders * Respond to customer email enquiries * Answer incoming telephone calls * Manage assigned accounts (approx. 20 to 30) * Check EDI system daily for orders * Book in customer order deliveries * Deal with customer queries and liaise with carriers * Monitor anycourier discrepancies and process claims * Processing Sales Managers FOC issues/Sales * Processing quotation requests via email or web * Raising credit notes * Checking invoices Other duties include processing proforma orders, taking credit card payments, checking invoices and covering customer accounts for holiday cover. Personal Requirements: * Minimum of 1 year’s administrative experience * Be highly customer focused attitude * Have excellent written and verbal communication * Have accuracy and attention to detail, particularly data input, creating and maintaining records * Possess strong organizational skills with the ability to juggle multiple tasks in a fast-paced environment * Be a strong team player, keen to develop the role and take on additional responsibilities as time and experience allows * Be proficient in Microsoft Office software, including outlook, excel and word * Ideally SAP & CRM experience would be an advantage however training would be provided Package & Benefits: * Hours are 09.00 to 17.15 Monday to Thursday and 09.00 to 16.00 on Friday * Holidays start at 25 days per annum, with an additional 3 days at Christmas * Bonus scheme: target just over 10% of salary * Pension scheme & private medical insurance This is a full time, office-based role in Shepperton. This is NOT a working from home role

Location: Sunbury-On-Thames, GB

Posted Date: 5/13/2025