Customer Account Handler

No experience required, full training provided We are seeking a dedicated and customer-focused individual to join our team as a Customer Account Handler. In this role, you will be responsible for managing inbound calls from existing customers, assisting them with insurance renewals, and identifying opportunities for cross-selling various insurance products including home, motor, life, and business insurance. Key Responsibilities: Handle incoming calls from existing customers regarding insurance renewals and inquiries. Provide exceptional customer service by addressing customer queries and concerns promptly and effectively. Identify opportunities to upsell or cross-sell additional insurance products to meet customer needs. Maintain accurate records of customer interactions and transactions using our CRM system. Collaborate with other team members and departments to ensure seamless customer experience. Stay up-to-date with industry trends, product knowledge, and regulatory requirements. Preferred Qualifications and Skills: Previous experience in a customer service or sales role, ideally within the insurance industry. Excellent communication skills, both verbal and written. Strong interpersonal skills with the ability to build rapport and trust with customers. Proficiency in using computer systems and CRM software. Industry certification such as CII (Chartered Insurance Institute) is desirable but not essential. Microsoft office skills (word, excel) A proactive and positive attitude towards learning and development. Industry training will be provided to stay up-to-date with the latest insurance products for insurance product knowledge and further career development. Apple today or get in touch with Adam for more information on 01392 759160. ADZN1_UKTJ

Location: Exeter, GB

Posted Date: 5/13/2025