Information Technology Engineer

3rd Line Support Engineer Location: Hybrid (London) 4 Days Remote Per Week. Salary: £50,000 per annum Overview: An exciting opportunity has arisen for an experienced 3rd Line Support Technician to join a dynamic and fast-paced environment. The ideal candidate will have a strong background in IT Managed Service Providers, with a passion for technology and delivering outstanding customer service. Key Responsibilities: Provide 3rd line technical support to both customer-facing and internal teams. Troubleshoot and resolve issues across operating systems, hardware, applications, storage, virtualization, and networking. Monitor service desk telephones and ticketing systems to ensure timely responses. Log, categorise, prioritise incidents and service requests while adhering to SLAs. Manage and maintain existing support platforms including Zendesk, Barracuda Managed Workplace (RMM), PRTG, Netsuite, and various Vendor Support Portals. Perform server administration tasks, including user/group management, security permissions, resource monitoring, and event log analysis. Support cloud configuration and automation initiatives across multiple platforms. Maintain and configure network devices such as routers, switches, and firewalls. Support remote connection solutions including VPNs and Azure Virtual Desktop. Act as a point of escalation for complex issues from 2nd line support. Contribute to the creation and upkeep of knowledge base articles. Provide occasional project support, including some out-of-hours work and travel to customer sites. Mentor and support the development of junior team members. Manage vendor and supplier relationships for effective incident resolution. Essential Skills and Experience: Administration of Microsoft Active Directory, Azure, and Office 365. Experience in troubleshooting network connectivity issues. VMware and Hyper-V deployment and support. Intune and Azure Virtual Desktop administration. Previous experience in a commercial IT Managed Services Provider environment. Microsoft Certification: AZ-104.MS-102 Strong analytical and problem-solving skills. Desirable Skills: Networking certifications. Familiarity with the ITIL framework. Degree in a relevant field. Benefits: Competitive salary and benefits package. Flexible, hybrid working model. 25 days annual leave plus bank holidays (option to sell up to 5 days). Private medical insurance. Company pension scheme. Funded social events and referral bonuses. Excellent learning and development opportunities. Working Hours: 40-hour work week (Monday – Friday). Rotating staggered start times to cover 8:00am – 6:00pm.

Location: London, GB

Posted Date: 5/13/2025