ServiceNow Developer Consultant Senior Consultant

Are you an experienced, passionate pioneer in technology? A professional who wants to work in a collaborative environment? In Deloitte you will have the ability to share new ideas and collaborate on projects as a Oracle Cloud OIC Senior Consultant without the extensive demands of travel. The Americas Delivery Mexico (ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients. ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX is in Queretaro and Guadalajara, Mexico. We provide consulting services to help our clients achieve a higher service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: Making an impact that matters for our clients, our people, and society. The ServiceNow Developer will be responsible for designing, developing, and implementing solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow modules and the ability to create custom applications and integrations. understanding the business requirement of the company, preparing blueprint for implementing the project; validating the requirement of the report, participation in changes in customize; providing training to end-use, sorting out daily queries of end-users; and enhancing SAP for end-user based on requirement. Key dilverables: 1. Requirements Gathering and Analysis • Documentation of Requirements: Collect and document business requirements from stakeholders. • Gap Analysis: Identify gaps between current processes and desired outcomes. • Use Case Development: Create detailed use cases and user stories to guide development. 2. Solution Design • Technical Specifications: Develop detailed technical specifications based on business requirements. • Process Mapping: Design and map out workflows and processes within ServiceNow. • Prototype Development: Create prototypes or mock-ups to demonstrate proposed solutions. • Module Development: Develop and customize ServiceNow modules such as Incident, Problem, Change, Service Catalog, and others. • Custom Applications: Build custom applications and modules as per the business needs. • Scripting: Write and maintain scripts including Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions. • Workflow Design: Design and implement workflows and automation processes. 3. Configuration and Customization • System Configuration: Configure ServiceNow modules and applications according to specifications. • Custom Development: Develop custom scripts, business rules, and UI policies as needed. • Integration: Integrate ServiceNow with other systems and applications. 4. Integration • Integration Development: Develop and maintain integrations between ServiceNow and other enterprise systems using APIs, MID servers, and other integration tools. • Data Integration: Ensure seamless data flow between ServiceNow and other systems. 5. Testing and Quality Assurance • Test Plans: Develop and execute test plans to ensure the solution meets requirements. • Defect Management: Identify, document, and track defects through to resolution. • User Acceptance Testing (UAT): Facilitate UAT sessions and gather feedback from end-users. 6. Deployment and Implementation • Deployment Plan: Create and execute a deployment plan for moving changes to production. • Data Migration: Plan and execute data migration activities if necessary. • Go-Live Support: Provide support during the go-live phase to ensure a smooth transition. 7. Documentation and Training • User Guides: Develop comprehensive user guides and documentation. • Training Materials: Create training materials and conduct training sessions for end-users. • Knowledge Transfer: Ensure knowledge transfer to internal teams for ongoing support. • Technical Documentation: Develop and maintain comprehensive technical documentation for all customizations and developments. • User Documentation: Assist in creating user manuals and guides for end-users and administrators. Primary skills • Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management • Collaborate with business stakeholders to gather and analyze requirements. • Experience in ITSM , GRC products. • Configure and customize ServiceNow applications, including Incident, Problem, Change, and Service Catalog • ServiceNow Platform to meet the Identified Business requirements and Functional needs. • Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing Bug-Fixes • Review user stories to understand requirements and technical architecture documentation for solution. • Troubleshoot any errors found in the ServiceNow configuration. • Complete the deployment of solutions across sub-production and production environments. • Provide training for each tools functionality both in person and through using other methods. • Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform. • Conduct user training and create documentation. • Develop and maintain workflows, forms, and reports. • Must be professional, well-spoken and able to interact with internal Teams and customers. • Provide support and troubleshooting for ServiceNow issues. • Assist in the development of ServiceNow best practices and standards. • Perform data analysis and reporting using ServiceNow's reporting tools. • Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise. • Strong problem solving and analytical skills. • Knowledge of ITIL v3 / v4 • Design and develop custom applications and integrations on the ServiceNow platform. • Implement and configure ServiceNow modules, including ITSM, ITOM, and HRSD. • Create and maintain ServiceNow scripts, business rules, UI policies, and client scripts. • Collaborate with stakeholders to understand business requirements and translate them into technical solutions. • Perform unit testing and participate in system testing and user acceptance testing. • Provide technical support and troubleshooting for ServiceNow applications. • Stay current with ServiceNow releases and enhancements. • Minimum 4 years of Servicenow Development experience on ITSM, ITOM (Discovery/CMDB) and ideally IRM/GRC suite • CSA Certification, Implementation Specialist Certification • Strong understanding of ServiceNow architecture and data model. • Experience with web technologies such as JavaScript, HTML, CSS, and REST/SOAP APIs. • ServiceNow Certified Application Developer (CAD) is preferred. • Having Exposure to integrations and developing complex solutions; Experience with ServiceNow scripting languages • Knowledge of the Demand Module (SPM) and Agile 2.0 • Proficiency in ServiceNow development and customization. • Knowledge of Agile development methodologies is a plus. 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All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, citizenship, immigration condition or status, national origin, age, sex, pregnancy, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status, opinions as interpreted by the labor authorities and/or courts, social- economic status and social condition as interpreted by the labor authorities and/or courts or any other legally protected basis, in accordance with applicable federal, state or local law. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Federal Labor Law or other applicable state and local laws. See notices of various ban-the-box laws where available. Employment Eligibility Before any practitioner begins working with Deloitte, the candidate should provide documentation validating their employment eligibility upon starting work. Accommodations: We are committed to providing equal opportunity and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact our Talent Relations team at USTalentCICInbox@deloitte.com

Location: Querétaro, MX

Posted Date: 5/12/2025