Customer Service Specialist - Italian/English - B2B Order Management Experience

Job Description Based at our Production site in Pianoro (Bologna), you will provide a variety of customer service support and technical guidance to internal and external customers for the International Market. Receive customer orders via incoming mail, telephone, and electronic contact regarding the organization’s products and/or services, enter and adjust orders, and resolve questions and complaints within your span of control. Ensure all received orders are entered into the ERP system by the order cut-off time. Positively influence the team and be responsible for arranging backup during holiday leave. Assist with reviewing and coordinating customer service activities related to shipping, plant schedules, inventory levels, and sales by reviewing reports, orders, shipments, and other information as required or directed by management. Identify customer issues that need to be escalated to management in a timely manner. Develop and review correspondence and documentation regarding customer interactions, and respond to questions and concerns. Minimum of 2 years of progressive B2B customer service experience. J-18808-Ljbffr

Location: pianoro, IT

Posted Date: 5/12/2025