Operations Manager

OPERATIONS MANAGER We are seeking a highly organised and proactive Operations Manager to join a dynamic team at a leading institution in the higher education sector. OPERATIONS MANAGER ROLE: Supporting external service providers during emergencies such as evacuations, equipment failures, or security breaches Escalating serious issues promptly to senior staff Line managing a frontline service team, overseeing rotas, performance reviews, and training Fostering a strong customer-focused culture and ensuring high service standards Ensuring operations are meeting key performance indicators, legislative requirements, and quality standards Maintaining accurate records and managing costs within budget Acting as a central point of contact, handling escalated complaints, and responding to customer feedback Collaborating on action plans to improve user satisfaction Promoting resident wellbeing through empathetic service delivery Supporting welfare teams and being trained in first aid and mental health support Coordinating staffing and operations throughout the year, adapting to peak periods and ensuring services run smoothly Maintaining strong relationships with internal teams and third-party providers Coordinating communications, contributing to strategic planning, and supporting sustainability goals OPERATIONS MANAGER ESSENTIALS: A minimum 2 years of experience leading a Reception or Customer Service Team If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation

Location: Aldwych, GB

Posted Date: 5/11/2025