Customer Services Administrator

Customer Services Administrator Your new company Hays are working with a dynamic and growing company dedicated to providing exceptional customer service. They are looking for a motivated and detail-oriented Customer Services Administrator to join our team on a temporary basis, with the potential to become a permanent member of the team. Your new role As a Customer Services Administrator, your role will involve: Customer Support: Provide excellent customer service via phone, email, and live chat, addressing customer enquiries and resolving issues promptly. Order Processing: Manage and process customer orders, ensuring accuracy and timely delivery. Data Entry: Maintain and update customer records in our database, ensuring all information is accurate and up-to-date. Communication: Liaise with other departments to ensure customer needs are met and issues are resolved efficiently. Documentation: Prepare and manage documentation related to customer interactions and transactions. Feedback: Collect and report customer feedback to help improve our products and services. Administrative Support: Assist with general administrative tasks as needed. What you'll need to succeed Previous experience in a customer service or administrative role is preferred. Excellent communication and interpersonal skills, strong organisational abilities, and attention to detail. Proficient in Microsoft Office Suite and experience with customer service software (e.g., CRM systems). Ability to handle customer complaints and issues with a positive and professional attitude. Ability to work in a fast-paced environment and adapt to changing priorities. What you'll get in return Friendly team Free Parking Competitive pay What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4684508

Location: Telford, GB

Posted Date: 5/11/2025