Implementation Consultant

This is a fully remote based role with international travel required. Benefits; 25 days holiday, pension, uncapped OTE, medi-cash plan more This is a fantastic opportunity to join a boutique SaaS firm who specialise in custom ERP solutions for strategy management. The business is continuing to evolve with blue-chip clients across multiple industries. We are now looking for an Implementation Consultant to join their existing team of x3. This is a new role and you’ll join a fast-paced, dynamic environment wearing multiple hats from project management, to customer success and software configuration/testing. The team operate on a flat structure and you'll be given high autonomy with room to grow and develop your own client portfolio. Responsibilities: * Manage the full lifecycle of service engagement for an assigned client portfolio, managing customer satisfaction, expansion, upsell and service requirements. * Perform customer facing onboarding activities, including but not limited to customer discovery, desired outcome creation, success planning and in-depth platform training. * Analysing requirements, designing, and documenting the solution, configuring the software to meet client’s needs, testing, supporting the client during rollout, etc. * Engage with customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience. * Input into project management activities including creating and updating project plans and timelines. * Executes against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction. * Work in a highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of the platform. What experience you’ll need: * Proven experience in software implementation and consulting with clients in a B2B environment. * Strong experience in configuration, testing and delivering bespoke software solutions. * Great communication skills and the ability to liaise with multiple clients directly, upselling and maximimising revenue potential. * Detail oriented and exposure to the full integration/project management lifecycle. * Ability to work both independently and as part of a wider team. More details available on successful application

Location: Allesley, GB

Posted Date: 5/11/2025