Customer Quality Manager

Quality Manager – Customer Quality Somerset, Hybrid What you’ll do… Your role as Quality Manager, Customer Quality will be to oversee all customer quality activities including the final product meet all customer requirements prior to be finally shipped to the customer. You will also be responsible to ensure customer requirements are completely understood, assessed, and amended into the customer product in every batch. Furthermore, you will be expected to interrelate between different teams supporting the problem resolution in face of customer concerns. As part of your duties, you will be required to regularly participate in groups to improve the product and the manufacturing process from the time a new product is introduced to the end of the product’s life cycle. Additionally, you will be able to interact with other Agratas manufacturing facilities around the world, sharing knowledge and establishing good practices with them. Reporting into Head of Plant Quality, you will: Implement customer requirements in the manufacturing to ensure product compliance. Experienced being the single point of contact managing customer complaints; Lead 8D problem-solving methodologies (8D and RCA); Lead the team running analytical tests on a variety of chemical and mechanical instruments; Managing all activities within the outgoing quality prior to customer product shipment; Implement thorough control plans and test procedures for products and materials; Ensure that non-conformities concerning final product deviations are reported and addressed immediately, following up on corrective and improvement actions; Strong knowledge and practical experience of quality tools, but not limited to 8D, FMEA, 5W, PPAP, and APQP; Who we are… Agratas is a wholly owned subsidiary of Tata Sons. We will design, develop and manufacture high-quality, high-performance, sustainable batteries for the mobility and energy sectors. We are a scale-up business with a start-up mentality and the backing of a well-established parent company. The UK business headquarters is in the Midlands and we are currently building a battery manufacturing facility in Bridgwater, Somerset. The team you’ll join… The Quality team is a dynamic group working across three areas - company quality, product quality and plant quality. Being a relatively new team, you’ll play a critical part in creating and implementing new processes and help building large scale manufacturing lines from the ground up. What you’ll bring… Qualification in Chemical or Mechanical Engineering or equivalent. Strongly preferred prior experience in a manufacturing shop floor; Strong experience managing customer quality; Experience leading and coordinating teams; Experience troubleshooting analytical instruments/equipment; Knowledgeable of SPC and Lean Six Sigma principles; Knowledgeable of quality management systems, e.g. ISO 9001 and/or IATF 16949. What you’ll get… As a new company, our reward scheme is constantly evolving. We continue to review the market to deliver a competitive benefits package, which currently includes private healthcare, car allowance, company bonus, enhanced parental leave policy and a cash allowance to boost your benefits. We are a flexible business that is committed to promoting work-life balance, partnering with Yulife to provide our team members with total wellbeing support. You’ll work in a rapidly scaling-up environment as a subsidiary of the multinational corporation, Tata Sons, to help build the UK’s biggest battery manufacturing facility and make your mark in a new organisation. Agratas is a place to be authentically you. At Agratas we strongly believe that people are at their best when they feel supported and happy in their workplace. To that end we continue to cultivate a diverse workforce which protects the individuality of each team member. We therefore warmly welcome applicants from any race, gender, sexuality, and ability. Should you have a preference in how your suitability is assessed for this role or require any reasonable adjustments please let the Talent Acquisition team know.

Location: Puriton, GB

Posted Date: 5/10/2025