Customer Service Specialist• German | Hybrid- Relocating to Dublin

Customer Onboarding Specialist – German Location: Hybrid (Dublin office 3 days/week, WFH Monday & Friday) Hours: 8:00 AM – 4:30 PM, Monday to Friday Salary: €35,000 €1,000 sign-on bonus About the Role TELUS Digital is looking for a German-speaking Customer Onboarding Specialist to support new customers in implementing HR software. If you love tech, problem-solving, and customer success, this role is perfect for you! Your Responsibilities: Guide new customers through onboarding via emails & video calls. Ensure customer satisfaction by providing expert product advice. Assist with importing and validating customer data. Help create training materials (e.g., webinars, help center articles). Optimize processes and contribute to automation improvements. What You Need: ✔ Fluent German (C-level) and English (spoken & written). ✔ Experience in Customer Success or a customer-facing role . ✔ Strong problem-solving skills and a customer-first mindset. ✔ Proficiency in MS Office (Excel) and data-driven work. Bonus Points For: Experience in B2B software, Zendesk, Gainsight, or Jira . Passion for digital transformation in HR . Perks & Benefits: Stable, permanent job with regular training. Healthcare benefits from Day 1, including GP service & vision tests. Transport support : Parking, bike-to-work, tax-saver scheme. Office perks : Onsite gym, free breakfast & coffee, fun workspaces. Community initiatives : CSR projects & team engagement events.

Location: Deutschland, DE

Posted Date: 5/10/2025