SAP BASIS & HANA Account Manager

Job Description: Visit www.hcltech.com for more information. Permanent / Full-Time / Remote HCLTech, one of the world's fastest-growing tech companies with over 225,000 employees across 60 countries, is seeking a highly talented and self-motivated Digital Customer Engagement Manager to join our team and drive innovation in the technological world. Your Role & Responsibilities Support sales to delivery handover and customer onboarding with SAP Enterprise Cloud Services. Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services. Oversee service and project delivery according to scope, budget, and milestones. Assist in de-escalating critical customer situations. Collaborate with Major Incident Management, SAP Customer Office teams, and SAP Product Support during critical situations. Participate in customer release and maintenance activities. Support customers with technical requirements throughout their lifecycle within SAP Enterprise. Implement problem management and continuous improvement initiatives. Liaise with SAP stakeholders to ensure customer success. Review account status and analyze the need for account transition based on growth. Ensure systematic onboarding of associates with mandatory training documentation. Enable continuous knowledge transfer sessions on new topics and refreshers. Qualifications & Experience Required technical skills: Minimum 5 years of SAP Basis expertise. Hands-on experience with HANA database. Mandatory experience in SAP Upgrade & Migration (OS/DB). Experience with SaaS integrations (Ariba, Salesforce, C4S) is a plus. Hands-on experience with cloud platforms (AWS, Azure, GCP). Italian language proficiency at C2 or native level. English proficiency at B2 level or higher. Work Experience 5-6 years in multinational software/IT organizations. At least 5 years of SAP S/4HANA Basis knowledge. At least 2 years of cloud experience. Why Join Us Work with a diverse team across 50 countries. Enjoy a virtual-first work environment with flexibility. Opportunities for growth, learning, and career development. Competitive benefits and a positive, respectful work environment. Equal Opportunity Statement We are committed to diversity and equal employment opportunities, welcoming applicants regardless of race, religion, sex, age, national origin, or other protected categories. J-18808-Ljbffr

Location: teramo, IT

Posted Date: 5/10/2025