Field Operation Specialist

Join to apply for the Field Operation Specialist role at CAREL We are currently seeking a Field Operation Specialist to join our After Sales & Services Dept. at CAREL HQs in Brugine (Padova). Role Goal: Guaranteeing the capability of CAREL organization of providing a high quality and effective support to the defined geographical operations in Field area. Reports to Field Operations Manager. Main Responsibilities And Activities Perform activities of first level of escalation from customers. Ensure accuracy and precision of care for customers, with KPIs including speediness and satisfaction levels. Utilize tools, software, methods, and workflows to simplify customer contact and problem resolution. Escalate to the second level of analysis of a TT when necessary. Manage expenses on main customer requests, overseeing warranties and payments for external technical assistance. Involve customers in new service offerings under a certain level of value or complexity. Analyze data from process-monitoring tools (e.g., “TT Helpdesk system” or “Contact Center” system) to provide summarized and valuable information to the Area Manager of the Sales dept. Minimum Requirements MUST HAVE: At least 3 years experience in a similar role. Good English proficiency. High school degree. Share the value of Carel Culture Code! Preferred: Experience in mid-large sized companies, focusing on services. University degree is preferred. Seniority Level Mid-Senior level Employment Type Full-time Job Function Customer Service Industries Appliances, Electrical, and Electronics Manufacturing and HVAC and Refrigeration Equipment Manufacturing J-18808-Ljbffr

Location: it, IT

Posted Date: 5/10/2025