After Sales Business Manager

Our Client is a leading company specialised in the construction of filling and closing lines and processing plants for the food and beverage industry. For them we're seeking a talented AFTER SALES BUSINESS MANAGER who will report to the Aftermarket Manager and is based in the HQ of Parma with frequent travel and business trips. Undertake proactive communication with customers, seeking to anticipate and resolve issues. Conduct regular customer audits and visits, define maintenance contracts, and take a proactive approach to identify and address potential issues. Engage in preventative maintenance and upgrades. Promote new products or services, providing customers with the information they need to make informed purchasing decisions. Pursue a high level of customer satisfaction, prevent customer churn, build stronger relationships, and retain customers. Ensure the achievement of business targets (invoicing and margins) for the Aftermarket Division (service, spare parts, retrofits). Identify and pursue new business opportunities to expand the company's client base. Develop partnerships and strategic alliances to enhance service offerings. Collaborate with sales and marketing teams to align customer service initiatives with business growth objectives. Key Skills & Qualifications: Diploma or Bachelor's degree in a technical subject (mechanics, automation, etc.). Proven experience in customer service management and business development . Strong analytical and strategic thinking skills. Excellent communication and negotiation abilities. Leadership experience with a track record of driving team performance. Proficiency in CRM software and customer engagement tools is a plus. Ability to identify trends, customer needs, and market opportunities. LI-IC J-18808-Ljbffr

Location: parma, IT

Posted Date: 5/10/2025