Contract Support

Contract Administrator – Facilities Helpdesk - £25,000 - £27,000 per annum An exciting opportunity has arisen for a Contract Administrator to join a facilities management team based in North Lanarkshire. Reporting to the Helpdesk Supervisor, this role is vital to the effective delivery and coordination of helpdesk services. As a Contract Administrator, you'll play a key role in task planning through the CAFM system, ensuring smooth communication between mobile engineers, suppliers, and management, while monitoring job progress across all building services. Key Responsibilities: Liaise with mobile engineers, supply chain partners, and facilities managers regarding job progress. Follow up on outstanding jobs with engineers and subcontractors; participate in review meetings with Facilities Managers. Generate weekly reports for the Helpdesk Supervisor and Business Support Manager. Monitor compliance with SLAs, escalate performance issues where required, and communicate updates to internal stakeholders. Support Facilities Services Managers, Helpdesk Supervisor, and Business Support Manager with contract management and supplier coordination. Log and manage tasks using the CAFM system (Concept Evolution), receiving requests via phone, email, in-person, or directly through the system. To be considered; Previous experience in a helpdesk or administration role, ideally using a CAFM system. Strong communication and organisational skills. Confidence in dealing with client representatives. Proficiency in Microsoft Office (intermediate level or higher). Ability to meet tight deadlines and manage competing priorities. Flexibility for hybrid working arrangements

Location: Rosebank, GB

Posted Date: 5/9/2025