Customer Quality Engineer

Customer Quality Engineer – Peterborough Join a sustainability pioneer transforming waste into performance materials. About the client: Reinventing the future of sustainable materials, on a massive scale Their patented technology transforms leather and other natural fibers into next-generation materials used by some of the world’s most iconic brands — all while reducing environmental impact. They’re passionate about innovation, circularity, and building a cleaner future. The Opportunity: We’re looking for a Customer Quality Engineer to join their growing team in Peterborough. In this critical role, you’ll act as the technical interface between them and their customers, ensuring post-sale quality standards are consistently met and exceeded. You’ll lead investigations, manage feedback loops, and drive continuous improvement across quality engineering activities. What You’ll Do: Serve as the main quality point of contact for key customers, managing expectations and ensuring satisfaction. Lead root cause analysis and corrective action for customer issues (8D, 5 Whys, etc.). Monitor product performance and drive improvement in post-sale quality metrics. Collaborate with internal teams (production, R&D, commercial) to ensure product quality aligns with customer requirements. Manage customer audits and lead quality-related communications. Contribute to the development of quality systems and documentation (PPAP, control plans, FMEA, etc.).What We’re Looking For: Experience in a quality engineering or customer quality role, ideally within manufacturing or advanced materials. Strong knowledge of quality tools and standards (ISO 9001, IATF 16949 is a bonus). Excellent communication and problem-solving skills, with the ability to work cross-functionally. A hands-on, detail-driven approach to quality and continuous improvement. Comfortable engaging directly with customers and representing the voice of the business.Why Join? Be part of a mission-led company creating sustainable material solutions. Collaborate with a passionate, multidisciplinary team. Competitive salary and benefits. Opportunity to shape and grow a function within a fast-scaling business.Click 'Apply' and you'll come through to Alex Flory at SoCode who will call you

Location: Thorney, GB

Posted Date: 5/9/2025