SAP BASIS & HANA Account Manager

Social network you want to login/join with: SAP BASIS & HANA Account Manager, vercelli Client: HCLTech Location: Vercelli Job Category: Other EU work permit required: Yes Job Reference: 169999652446273536033710 Job Views: 3 Posted: 03.05.2025 Expiry Date: 17.06.2025 Job Description: We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 people across 60 countries, focusing on Digital, Engineering, and Cloud solutions. We seek a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity. Your Role & Responsibilities Support sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services. Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services. Coordinate overall service/project delivery according to scope, budget, and milestones. Assist in de-escalating critical customer situations. Collaborate with Major Incident Management, SAP Customer Office, and SAP Product Support during critical situations. Participate in customer release and maintenance activities. Support customers' technical requirements throughout their lifecycle within SAP Enterprise. Implement problem management and continuous improvement initiatives. Coordinate with SAP stakeholders to ensure customer success. Review account status and analyze the need for account transition based on growth. Ensure faster onboarding of associates with mandatory training documentation. Facilitate continuous knowledge transfer sessions on new topics and refreshers. Qualifications & Experience Technical Skills: Minimum 5 years of SAP Basis expertise. Hands-on experience with HANA database. Mandatory experience in SAP Upgrade & Migration (OS/DB). Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus. Hands-on experience with cloud platforms (AWS, Azure, GCP). Italian language proficiency (C2 or Native). English proficiency (B2 or above). Work Experiences 5-6 years in multinational software/IT organizations. 5 years of SAP S/4HANA knowledge. At least 2 years of cloud experience. Why Us Global presence with over 50 countries and 225,000 employees. Highly diverse workforce with 165 nationalities. Opportunities for international collaboration. Virtual-first work environment promoting flexibility. Investment in employee growth and career development. Comprehensive benefits package. Recognized as a great place to work in multiple countries. Equality & Opportunity for All We are committed to equal employment opportunities for all, regardless of race, religion, gender, age, nationality, disability, or other protected categories, in compliance with applicable laws. J-18808-Ljbffr

Location: provincia-di-vercelli, IT

Posted Date: 5/9/2025