Technical Helpdesk Agent

Get AI-powered advice on this job and more exclusive features. Company Description With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions Consumer Engagement Sales Performance Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. The MSXI Purpose To empower Movers and Makers to thrive in our ever-changing world. The MSXI Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions. The MSXI Vision To enhance every journey in the world of mobility. Job Description Technical Helpdesk Agent 40 hours per week, Monday-Friday Rome, hybrid Internship Are you an automotive fan? Do you enjoy providing the best solutions for customers? MSXI has the job for you! MSX is looking for a proactive and enthusiastic Technical Helpdesk Agent to join our team in Rome. The Role As Part Of Our Team, You Will Manage Customer Inquiries, Communicate With Customers Using Different Platforms. Your Key Tasks Will Be: Provide diagnostic support Analyze and understand technical issues and provide relevant recommendations Offer explanations and insights on diagnostic procedures and the technical literature published by the Client Ensuring customer satisfaction and manage follow-ups Optimize follow-up processes to improve customer satisfaction What’s in it for you? At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In Joining MSX, You Can Enjoy: Company laptop (provided by Client) Lunch voucher Internal parking Working Pattern Internship (stage) 40 hours per week Monday – Friday Rome - hybrid Qualifications About you We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Technical Helpdesk Agent has a Bachelor’s degree in Mechanical Engineering or similar, as well as: Computer literacy, especially MS Office Fluent level of English Previous experience in contact with customers is considered a huge plus Great problem-solving and communication skills Experience of planning complex schedules of activities If you’re ready to make an impact and contribute to our company’s success, apply now! You can learn more about MSX International on our website: www.msxi.com MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries Information Services J-18808-Ljbffr

Location: provincia-di-roma, IT

Posted Date: 5/9/2025